Frequently Asked Questions

 

 Our customers are very important to us & we want to make sure you have everything you need.
Learn more about our shop's policies and ordering info below.

If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!

 

What is your delivery area?

Our shop locally serves the following cities and surrounding areas:

  • Wasaga Beach

  • Stayner

  • Collingwood

  • New Lowell

  • Creemore

  • Elmavale

  • Lisle

    Additional delivery fees may be required for Tiny, Wyevale, Blue Mountain, Collingwood, and Elmvale.

Can you deliver to a funeral home?

Yes, we can. We deliver to local funeral homes daily. Below is a list of the funeral homes that we deliver to:

Carruthers and Davidson, Wasaga Beach, ON ;
Carruthers and Davidson, Stayner, ON ;
Fawcell Funeral Home, Collingwood, ON;
Chatterson Funeral Home, Collingwood, ON;
Lynn-Stone Funeral Home, Elmvale, ON.

If you do not see the funeral home you are looking for, please give us a call at (705) 429-1112 and we may be able to accommodate special requests.

Do you deliver to local hospitals?

Yes, we do! We regularly deliver to Collingwood General Marine Hospital. Collingwood, ON.

If you do not see the hospital you are looking for, please give us a call at (705) 429-1112 and we may be able to accommodate special requests.

Do you deliver to nursing homes & retirement communities?

Yes, we do. Nothing brightens someone's day like flowers. Here is a list of local nursing homes that we deliver flowers to, daily:

  • Home Sweet Home Assisted Living, Wasaga Beach, ON;
    Stayner Care Centre, Stayner, ON;
    Blue Mountain Manor, Stayner, ON;
    Sunset Manor, Collingwood, ON;
    Assisted Adult Living, Wasaga Beach, ON;
    Waterside Retirement, Wasaga Beach, ON;
    Chartwell Georgian Traditions Retirement Residence, Collingwood, ON;
    Raglan Village Adult and Retirement Community, Collingwood, ON;
    Bay Haven Care Community, Collingwood, ON

    Gardens of Wasaga, Wasaga Beach, ON
    Wasaga Beach Seniors Residence, Wasaga Beach, ON
    Wasaga Countrylife Resort, Wasaga Beach, ON

If you do not see the nursing home you are looking for, please give us a call at (705) 429-1112, we may be able to accommodate special requests.

Ordering Info

 

I tried placing an order but it didn’t go through — now what?

Oh no! We apologize for the inconvenience. Please make sure you’re using the most recent version of your browser program. If not, you may need to download an update from the software maker’s website. If the problem persists, please call us at (705) 429-1112 and we are more than happy to help you over the phone.

What if the flowers I want are not available?

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in Ontario at various times of the year. Care is taken to maintain the style, theme and colour scheme of the arrangement using flowers of equal value.

Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, (such as an all-rose bouquet or orchids) we will make every attempt to match the flower type but may have to substitute with another colour.

How can I pay?

We accept the following payment types for online orders:

  • Visa

  • Visa Debit

  • MasterCard

  • American Express

We accept the following payment types for in-store orders:

  • Visa Debit

  • American Express

  • Mastercard

  • Visa

  • E-transfer

  • Veronica’s Flowers by the Bay Gift Card

  • Cash

  • We do not accept Apple Pay